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Before Your Cash-Out

Before You Withdraw: Verification At Maximum Casino

Every licensed casino must know who it pays, so Maximum Casino verifies your identity and documents within 72 hours of receiving them.

Start My Verification

You Have Just Been Asked

Check These Six Details Before You Upload

After these six lines you will know who runs the check and where to send your questions.

Who checks

Maximum Casino Inc.

Licence held

Kahnawake Gaming Commission, KGC-1976

Time needed

72 hours

Required by

Before the first withdrawal

Questions go to

[email protected]

Minimum age

18+

Your Upload Moment

Where Is My Document List?

You open the verification area in your account and read the document list before touching a file. Note which items are still missing rather than guessing.

Why Was My ID Rejected?

Photo ID goes first: a passport, driving licence or similar with all four corners visible. Glare across the face or a cropped edge sends it straight back.

From Blurry To Sharp

Send the proof of address next and make the page look like one sheet, with your name and the issuer readable. Label the image with the address document type so the reviewer matches it fast.

Will They Message Me?

Now you wait out the 72 hours, checking the notification bell rather than uploading the same file twice. If the review team needs more, that note lands in your inbox.

Four Copies

Get Every Document Right The First Time

This block settles which four copies to send and what each one has to show.

Document

Confirms

Copy shows

Photo ID

Your name and date of birth

All four corners, no glare

Proof of address

Where you live now

Name, address and issuer, dated recently

Payment card image

The card you used

First six and last four digits

Photo ID

The person holding the document

Face and ID both sharp

First Cash-Out Moment

Why Is My Withdrawal Waiting?

Your winnings sit ready to send, but the licence asks us to know who is collecting before the first payout leaves. Photo ID and a matching address paper are what we open with.

Activity That Stands Out

Sudden patterns that look out of step with your usual play prompt a closer look, so the team asks about the money behind the movement before anything else moves.

Confirm Who You Are First

Lifting your deposit ceiling tells us you plan to spend more, so we confirm identity and where the funds come from before the limit rises on your account.

Five Paper Types

Source Of Funds Explained

Holding a Kahnawake Gaming Commission licence (KGC-1976) means Maximum Casino Inc. must trace where gambling money originates. This is a routine AML step aimed at laundering, not a suggestion that you have done anything wrong. Answering settles it.

Depending on how you fund play, the team may seek any of the following from you.

Recent bank statements
Payslips or employer letter
Tax return summary
Sale or inheritance paperwork
Savings account summary

Back It Came

Sent Back? Here Is The Repair

Most returns are small slips rather than dark marks, and each one has a quick repair.

Check The Expiry Date

Dates that have already passed read as no longer valid, so the check fails and your file waits. Send the newest version you hold; Book a renewal if none is current

How Old Is Too Old?

An address paper older than the window we accept no longer proves where you live today. Pull a fresh bill from this month; Download a recent statement copy

You Sent A Screenshot

A screen grab hides the edges and seals we need, so it cannot stand as proof. Photograph the physical paper; Keep all four corners visible

Why Do My Details Differ?

Spelling, address or birth date differing from your profile makes the file look like someone else. Match the name exactly as typed; Update details before resending

Fast Answers

Before It Clears, After It Clears

01Which regulator licenses this casino and what is the number?+

Maximum Casino Inc. runs this site under the Kahnawake Gaming Commission, license number KGC-1976, and it has traded since 2010. Fairness is checked by GLI, BMM Testlabs and eCOGRA. That licensing is why your identity gets checked before money moves out.

02Why do you ask about my source of funds?+

Source of funds sits in the same routine as your ID check and comes from the KGC-1976 conditions on money laundering. It is not aimed at you personally, and answering it is not an accusation. Send the paperwork and the question closes.

03Do I need to verify before I cash out anything?+

Yes. The latest point we can complete the check is before your first withdrawal leaves, so nothing gets held back for a late file. That said, we may ask sooner, at registration or when you make your first deposit.

04What happens if you turn down my document?+

You get a reply naming the fault, usually a crop line, glare or an expired date. Send a fresh version of that one file to [email protected] and we look again. Most corrected files clear on the next read.

05Are my documents safe with your team?+

Files travel over 256-bit AES encryption and sit with a small team who need them for the check only. We ask for the fewest papers that do the job. Anything about your records goes to [email protected].

06Can I send documents showing my old surname?+

No, a file under a former name will not pass. Lift your ID onto the name you hold now and add the paper that links the two, then send both to [email protected]. We reopen the case as soon as the pair arrives.