Maximum Casino
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Two quick ways to a person

Maximum Casino Contact: Two Lines, Minutes Not Days

Chat opens a live conversation in minutes; e-mail is answered within six hours, around the clock, every day of the year.

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Rated 4.6 by 9,128 verified players on Casinomeister 4.6 / 5 · 9,128
Your question needs a person

Live chat, e-mail and phone support

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Need it sorted tonight

Live chat suits locked accounts, bonus questions and anything urgent. Someone replies in about five minutes and the desk runs around the clock.

Open the chat

Keep it in writing

E-mail handles document uploads, payout queries and anything you want in writing. Write to [email protected] and expect a reply in roughly six hours.

Write to us

Payment stuck on a call

Phone works best for payment blocks and login trouble you want talked through. Call +61 2 3574 3222, AEST, and you reach a person in about one minute.

Call the desk
Something went wrong today

Australian Players Get Local Hours and a Local Number

Maximum Casino keeps an Australian number, Australian hours and local help groups on hand.

Item
Detail
Australian phone
+61 2 3574 3222
Support time zone
AEST
Languages on the desk
English, German, French, Finnish
Regulator and licence
Kahnawake Gaming Commission, KGC-1976
Local help groups
Gambling Help Online, Lifeline Australia, Gamblers Anonymous Australia
Support e-mail
Before you reach out
1

Your registered email address

2

Your account username or player ID

3

A clear description of the problem

4

Screenshots of any error message

5

Details of recent deposits or withdrawals

Straight to the right desk

Maximum Casino Sends Each Question to Its Own Desk

Post to the right desk once and your question lands with the team that owns it.

Department
E-mail
General help and account access
ID and address checks
Deposits and cash-outs
Complaints, first stop
Data and privacy requests
Business and partnerships
Three steps to a ruling
1

Before the escalation

Start with our support team and describe what went wrong, so they can look at your account and reply in writing.

2

One level above support

Ask a supervisor to review the outcome, and you will get a fresh decision that addresses each point you raised.

3

A ruling you can trust

Take the matter to the Kahnawake Gaming Commission, the body that licensed us, for an independent ruling.

Answer times

Maximum Casino answers on your clock

Late-night doubts and weekend snags still get a quick human reply here.

Channel
Time
Chat hours
Around the clock
Chat first reply
Five minutes
E-mail address
E-mail reply
Six hours
Phone number
+61 2 3574 3222
Phone wait
One minute
Time zone
AEST
Seven Answers

Short Answers Before You Ask

Licensed Operator Independently Audited Fast Payouts
01Why does support keep answering at three in the morning?+
Live chat and e-mail run around the clock, so a Sunday night problem does not wait until Monday. Times are quoted for Australian Eastern Standard Time. Someone is on the line whatever the hour.
02What happens when the first answer does not fix my problem?+
Ask for the matter to be escalated inside the same chat or reply, so the history travels with it. Should that still fail, send it to [email protected]. A written complaint reaches the regulator once the casino has had its say.
03Can I see which regulator holds the licence?+
The Kahnawake Gaming Commission licenses this casino under number KGC-1976, with Maximum Casino Inc. as the operator. Company number 920267 places the business at Old Malone Highway, Kahnawake. That regulator sits outside Australia, which is worth knowing before you sign up.
04Can I be found without giving out my password?+
Staff identify you by your registered email address plus a detail from your account history, and never ask for the password itself. Anyone requesting it is not from this casino. Account recovery goes through a reset link sent to that email.
05Do I need to send paperwork before my first withdrawal?+
Identity checks take up to seventy-two hours once a photo ID, proof of address and payment card image arrive. Send them to [email protected] and the countdown starts at opening, not at dispatch. Chasing it sooner rarely speeds it up.
06Where do I go to shut my account for good?+
Close it through live chat or by e-mail to [email protected], naming the account you want shut. One account per player is the rule here, so a second one will not be opened later. If gambling has become a problem, say so and self-exclusion takes effect at once.
07What happens when I ask for a copy of my data?+
Privacy questions go to [email protected], and a request for your record or its deletion is handled from there. The same desk answers questions about how long details are held. Data sits behind 256-bit AES encryption while it is stored.
Know who runs it

Before you trust an account

When you want to know whose name sits behind the games, the record is open.

Detail
Value
Legal name
Maximum Casino Inc.
Company number
920267
Address
Old Malone Highway, Kahnawake
Regulator
Kahnawake Gaming Commission
Licence number
KGC-1976
Support e-mail